Terms & Conditions
Terms & Conditions
The photocanvas.it site is an operational service from the company Foto Canvas Srl.
• Registered office:
• REA:
•VAT number:
• Share capital:
Fotocanvas.it offers all users a service consisting of (I) digital printing of images on various media (II) selling products (III) receiving and shipping files containing digital images sent by users via the site or e-mail.
The contractual terms and conditions described here are applied to each Customer and / or visitor to the site and are the basis of any contract between Fotocanvas.it and the Customer. Fotocanvas.it reserves the right to change the conditions of the service at its discretion, notifying the user of such changes by means of a notice published on its website and / or by sending an e-mail.
Fotocanvas.it reserves the right to change the conditions of the service at its discretion, notifying the user of such changes by means of a notice published on its website and / or by sending an e-mail.
The Customer is required to accept these changes without prejudice to the right to withdraw from the contract in any case.
For any clarification about the Terms of Use, you can contact customer service:
• by phone: at 00393924860029 (from Monday to Friday, from 09.00 to 13.00 and from 14.00 to 18.00)
• through the contact form of the site
1. Availability and ordering methods
1.1 Fotocanvas.it guarantees to do everything possible to ensure the availability of the online services of this site for the Customers. Temporary service interruptions may be due to possible technical reasons or other causes.
Fotocanvas.it will endeavor to inform its users as efficiently as possible about the nature and duration of the interruption of the service. Likewise, Fotocanvas.it does not guarantee the functioning and quality of the Internet outside the site.
The Customer, upon sending the order, now accepts the order allowed all the conditions of this regulation and also agrees that Fotocanvas.it cannot be responsible for any modification, suspension or interruption of the site or the services provided by Fotocanvas .it through the site.
1.2 The customer can send digital images using the site or if this is not possible, by sending an e-mail
Images must be sent in one of the following formats: .jpg, .png, .gif .bmp, .tiff (maximum 30Mb per image).
1.3 Once the order has been placed through the Fotocanvas.it site, this should not be considered until the customer has received a confirmation from Fotocanvas.it. Confirmation will be made by e-mail or by telephone. Each order will be considered binding once the proposed terms have been accepted by the customer and the order has been confirmed.
2. Prices
2.1 The prices are quoted in Euros and include VAT.
2.2 The shipping costs that can be consulted on the Site, and the amount of which is indicated before confirming the order, are invoiced in addition.
2.3 All prices are valid as long as they are displayed on the Fotocanvas.it website.
In the event that ordered products and the price displayed on the site is wrong, Fotocanvas.it will contact the customer to make known the right price and ask for confirmation of the order at the correct price.
3. Payment methods
3.1 The customer can choose the payment method among those indicated by the Fotocanvas.it site during the order phase.
The payment method can be changed until payment has been made.
4. Delivery of products
4.1 Fotocanvas.it undertakes to deliver the products to the address indicated in the order. The Customer undertakes, under his own responsibility, to provide information as accurate, complete and current as possible as required by the order procedure.
4.2 Any delays or non-deliveries of the products cannot be attributed to, nor attributable to Fotocanvas.it, which will consider the contract concluded with the Customer with the delivery of the goods to the company in charge of the delivery.
5. Inventory management
5.1 When a package is "in stock" with a courier, it generally means that at least two delivery attempts have been made and the Courier has failed to deliver to the destination address.
The courier is not obliged to contact the customer, it must be the customer's responsibility to follow the telephone tracking and allow delivery to the courier.
The main causes of stocks are: consent; wrong address or delivery refused by the recipient. For this reason, Fotocanvas.it always recommends its users to check the shipping information entered at the time of the conclusion of the order to avoid misunderstandings or non-deliveries.
5.2 In the event of a change in the shipping address or incorrect post code, the goods will be diverted and this must be calways communicated to our company who will change the address with a charge to the customer of € 6.00.
5.3 When the stock is opened, an email will be sent to the Customer by the courier and by Fotocanvas.it.
There is a maximum storage period of 6 days within which the customer must try to resolve the stock, by contacting the reference branch for delivery or by personally collecting the package.
After 6 days without having resolved the stock, the package is returned to the sender, the customer to get his package back will have to pay the return costs plus the expected return costs.
6. Right of withdrawal
6.1 The application of the right of withdrawal provided for by Italian legislation with respect to goods purchased on Fotocanvas.it provides for the following particularities.
As regards the printing of photographs and therefore all the products handled on the Fotocanvas.it site, the right of withdrawal is not applicable (see Article 55 of Legislative Decree 06.09.2005 n.206). These products fall, in fact, in the category of goods made to measure or clearly personalized, chosen by the Customer on the basis of their personal taste and according to a type and format chosen at their discretion from the vast range of proposals on Fotocanvas.it.
6.2 During the procedure for choosing the product and ordering it, the Customer has the right to change his mind or to cancel the entire order. However, once the order is forwarded and the process of evasion of the same by Fotocanvas.it begins, the Customer is no longer given the opportunity to change his mind.
This is because the photographic material printed specifically for a certain customer could no longer be reused by Fotocanvas.it.
7. Replacement of products with manufacturing defect or damaged during transport
7.1 If the product purchased on Fotocanvas.it is found to have manufacturing defects, defects relating to the printing or has been damaged during transport, the Customer may request its replacement within the mandatory term of 7 days from its receipt by writing to the Contacts of Fotocanvas. it to the e-mail address info@fotocanvas.it. The e-mail must contain a description of the defect or damage reported by the product and a snapshot in which this is clearly visible.
7.2 The Customer is required to return the defective or damaged product in its original packaging, intact in all its parts. The costs of returning damaged or incorrectly executed material, or of returning the goods re-executed following a dispute, are charged to the customer.
7.3 Once the goods have been returned and if the reported problem has been ascertained, Fotocanvas.it can proceed with only one of the following solutions:
• reprint and return of the article;
• refund in the form of credit to be used on the site, equal to the amount of the disputed item (shipping costs excluded);
• reimbursement, within 30 days from the date of the order, by bank transfer, of the total - 10% attributable to the costs of order management and bank commissions.
7.4 If we find that the product does not present any of the problems reported, we will proceed to resend the original goods to the customer. The shipping costs will be borne by the customer.
8. Refunds
8.1 For refunds of any kind, the methods are as follows:
• refund in the form of credit to be used on the site, equal to the amount of the disputed item (shipping costs excluded);
• reimbursement, within 30 days from the date of the order, by bank transfer, of the total - 10% attributable to the costs of order management and bank commissions.
9. Liability and limitations of the service
9.1 The user will be the one and only responsible for the contents of the images that will be published and printed through Fotocanvas.it, over which Fotocanvas.it has no control.
9.2 The Customer retains the intellectual property of the images sent to Fotocanvas.it.
9.3 Should Fotocanvas.it believe, at its sole discretion, that the Client's conduct may cause damage or that the service is used by the Client without having full intellectual property or having an explicit authorization of use, Fotocanvas. it reserves the right to take any measures it deems necessary, including that of immediately suspending the Service.
Without prejudice to the right of Fotocanvas.it to compensation for damages suffered.
9.4 The Client must have the legal right to use each image that will be uploaded, or ordered for printing.
9.5 Fotocanvas.it reserves the broadest right to send the material published on the site to the judicial authorities who expressly request it, as well as to collaborate with the aforementioned authorities if this becomes necessary.
Fotocanvas.it reserves the right to a Furthermore, the right to report to the authorities in charge any act that is harmful to human dignity, in particular any act which results in abuse and / or mistreatment of minors. Finally, Fotocanvas.it will report any external attempt to force the site's security systems or which may in any way be considered hostile to the authorities in charge.
10. Privacy
10.1 The collection and processing by Fotocanvas.it of the data provided by the user takes place in compliance with Legislative Decree. n. 196/2003 and any other legislation regarding the protection of privacy.
10.2 The Customer's personal data, of which Fotocanvas.it guarantees the utmost confidentiality in compliance with the aforementioned legislation, will be processed, communicated and disseminated, also with the aid of electronic or automated means, directly and / or through third parties for the purposes connected to the purchase of products included in the "Fotocanvas.it offer", for statistical purposes, for sending advertising and marketing material for our products and services.
10.3 The Customer has the right to exercise the rights recognized by art. 7 of the Privacy Code (formerly Article 13 of Law 675/1996).
By accepting the conditions of service and purchase, the Customer gives consent to the processing of their personal data for the purposes related to the management of the order. The use of data for commercial purposes is, on the other hand, subject to the expression of an optional consent by the Customer.
10.4 The data controller is:
11. Indemnity
11.1 The Customer releases Fotocanvas.it from any liability deriving from the violation of the law that protects the right of copyright as well as from any content that may in some way be offensive or defamatory for third parties.
In this way, the Customer assumes all responsibility for the publication of his images on the website.
11.2 Fotocanvas.it declines all responsibility for the total or partial loss of the images on its site.
Furthermore, it declines all responsibility for any defects or lack of quality of the goods, tools, applications, included in the Service, made available or connected to them; as well as for the consequences that may arise for Customers from possible malfunctions or damages and for the loss of profits that may result from the use of the Service.
11.3 The Customer undertakes to indemnify Fotocanvas.it, its associated, controlled or investee companies, branches, employees and collaborators, from any claim, claim or dispute, including any expense and burden, including legal ones, deriving from use of the Service by the Customer.
11.4 It is essential to specify that Fotocanvas.it is not able to verify the origin and nature of the contents and images that are published with the use of the Service over which, therefore, it cannot exercise any form of control.
Fotocanvas.it, therefore, excludes any responsibility if, through the use of the Service, the Customer reaches the consultation of images he does not like.
11.5 Fotocanvas.it disclaims any responsibility as regards the type of use that the Customer will make of the tools, information and images obtained through the Service, in particular when the aforementioned use should prove to be non-compliant with the laws in force. In this way Fotocanvas.it reserves the right not to publish and / or delete images that are even only partially or covertly attributable to the aforementioned hypotheses.
11.6 Incomplete orders, left pending for any reason independent of Fotocanvas.it will be automatically canceled after 60 days from the date of the order.
11.7 Orders in progress for more than 60 days, for which orders are pending from the Customer, will be automatically canceled after this deadline. If the product has not yet been created, the customer can receive a refund for the amount paid by issuing credits to be used on the Fotocanvas.it website.
12. Copyright
12.1 The Client must have the legal right to use each image that will be uploaded or ordered for printing.
12.2 The Customer guarantees a royalty-free license for the storage, printing, copying, downloading, shipping and distribution of the images managed during the execution of the service carried out on his behalf by Fotocanvas.it.
13. Applicable law and competent court
The use of the Fotocanvas.it service is subject to the conditions set out in this "Terms and Conditions" section.
Fotocanvas.it is exclusively subject to Italian law. The Italian Court alone has jurisdiction over all open cases in connection with the use of Fotocanvas.it